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Terms and Conditions

Privacy Policy

This Privacy Policy governs the manner in which The Solent Pet Care Company  collects, uses, maintains and discloses information collected from users of this website (www.solentpetcarecompany.co.uk). Users may be asked for appropriate personal identification information to maintain contact when discussing requirements or our services, and for the solicitation of any feedback or service advocacy. Furthermore, we securely disregard any personal identification information we may hold, upon request.

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We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer (device) and technical information about users' means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

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We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with trusted affiliates for the purposes outlined above. 

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The Solent Pet Care Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.  

General Data Protection Regulations (GDPR) 

The General Data Protection Regulation (Regulation (EU) 2016/679, abbreviated GDPR) is a European Union regulation on information privacy in the European Union (EU) and the European Economic Area (EEA).

 

The GDPR is an important component of EU privacy law and human rights law, in particular Article 8(1) of the Charter of Fundamental Rights of the European Union. It also governs the transfer of personal data outside the EU and EEA.

 

The GDPR's goals are to enhance individuals' control and rights over their personal information and to simplify the regulations for international business. It supersedes the Data Protection Directive 95/46/EC and, among other things, simplifies the terminology.

 

In line with GDPR, our Privacy Policy for our clients is detailed as follows:

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  • We do not share or allow access to your information by any third party, except where required by law or when business activities have been conducted directly with you. Any data we have on record is kept on private and secure servers owned by The  Solent Pet Care Company  and not on any shared third party server.

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  • Your information will only be used in the normal conduct of our business activities, therefore reducing your data footprint and risk of exposure.

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  • We constantly and actively protect your data against active threats and malicious attempts of access.

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  • We only hold the absolutely necessary personal information (stricter than GDPR regulations) required to contact you in the conduct of our regular business activities.

Consent

We (The Solent Pet Care Company) may collect other information from you such as on enquiry forms on our website (www.solentpetcarecompany.co.uk), when we use cookies to collect information about the device you use to access our Site, or sometimes by third parties who may collect this on our behalf. You may be asked to consent to this before using our website (www.solentpetcarecompany.co.uk).

 

If you choose not to give your consent, or you later remove it, this may affect our ability to provide you with the services you wish. We may also rely on consent in the following scenarios:

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  • Marketing: Occasionally, we may want to let you know about our  services and offers, or those by our partners. We may also want to include you in any potential offers, surveys and other promotional activities.

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  • Market research: we may send you invitations to participate in market research. If you do so, it is hereby acknowledged that your feedback is given with your consent.

 

  • Administration: We may use the information you have given us to help us to improve our services, to maintain our records and other administrative purposes, and to enable The Solent Pet Care Company to provide the most accurate data for our  clients.

Cookie Policy

We use cookies to potentially personalise content, to provide social media features and to analyse traffic to our site. Cookies are small text files that can be used by websites to make a user’s experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this Site. For all other types of cookies, we require your permission. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, please note that some parts of the Site may not function properly.

Device Policy

We may also collect certain data automatically from your visit to our Site  (www.solentpetcarecompany.co.uk) or use our services. This may include (but is not limited to) some or all of the following:

 

  • How you connect to the internet (including IP address)

  • How you engage with our site

  • Screen resolution, browser data stored on your device (such as cookies), information about the device software you are using such as internet browser and location data (city, region of the IP address you used when accessing our services).

Prohibited User Policy

You may use our Site (www.solentpetcarecompany.co.uk) only for lawful purposes. You may not use our Site in any way that breaches any applicable local, national or international law or regulation, that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.   

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You are not permitted to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below.  This includes but is not limited to any examples of work we have created for clients, or their brand assets (logo, name, graphics, imagery etc.). You cannot transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). You are not allowed to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. 

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You may not reuse any of the content we have published on our site to produce as your own work, whether for financial gain or not. The content on our site has been created by us and is therefore protected under copyright law. This includes copy, imagery  or vector graphics created for us.

Last Review Date

These policies were last reviewed and updated on  5 May  2025. The information on this page is regularly evaluated and updated in accordance with our business strategy and policies, or by law and regulation requirements.

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